Knowledge-at-work: Community of one?
McGee’s Musings: RSS Primer
The problems with training - UIWEB.COM
Why good design comes from bad design - UIWEB.COM
The myth of discoverability - UIWEB.COM
In his March 29, 2004 Alertbox, Productivity in the Service Economy, Jakob Nielsen states:
For intranets, we know that good design can double employee productivity. This estimate comes from our intranet usability testing, where people using the worst 25% of intranets required 99 hours per year to perform typical employee tasks, whereas people using the best [...]
A few days back, I wrote about Organizational Entropy as described in Shannon Entropy and Productivity: Why Big Organizations Can Seem Stupid by Dr. Richard Janow. In addition to the actual paper, in .pdf format, was (what I assume is) a .pdf’d PowerPoint version of the paper presented at the IEEE Engineering Management Society [...]
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