Information: The raw material of knowledge work

If knowledge work is indeed a craft, then information is the raw material in which knowledge workers (fwiw, I hate that term but can’t come up with anything better) work. What really intrigues me about the idea of information as raw material is that you can give the same information to two different people, and end up with completely different products. There are only a few ways you can turn aluminum into a can (or bottle), but there are an almost infinite variety of ways you can turn information into knowledge.

The tools and techniques (and tricks) that these workers use to manipulate these raw materials evolve over time, and everyone handles their information a bit differently, but there are some general themes in managing information that can be applied. Along these lines, Jack Vinson has posted a review of Personal Information Management, edited by William Jones and Jaime Teevan (published by U of Washington Press), which addresses these common themes:

First off, this is an academic effort, rather than something aimed at mainstream audiences. It does a great job of referencing recent research in the arena of PIM and looks at a number of angles. The editors went to some lengths to create a fictional story line to be used by the chapter authors in order to establish a thread throughout the book, but I found it only partially helpful in explaining the ideas and concepts being discussed.

The central organizing effort of the book is around activities associated with PIM: collecting information, organizing information, and finding information (that has been collected/organized), as shown here in my crude graphic. Each chapter focuses on the academic work being pursued around an aspect of these activities.

Going back to my last post on Lilia Efimova’s Knowledge Work Framework, “information” as I’m thinking of it is represented on the left side of her diagram, the area of non-active awareness. The area between the left and right would represent the “management” of the information, the manipulation of the raw materials to create a new product, in this case a widget of knowledge.

Of course, this new piece of “knowledge” becomes another piece of “information” that feeds into someone else’s knowledge work framework, or may even feed back into the creator’s.

What is knowledge work?

The question of how a knowledge worker learns how to be a knowledge worker begs the question, “What is knowledge work?” Lilia Efimova has some thoughts on this in her post Knowledge Work Framework (PKM + Tasks). Here’s her diagram showing the framework, I encourage you to read her description.

Knowledge work framework

I have the feeling I’ll be revisiting this model quite a bit in the future.

Books, books, and more books

As I mentioned a couple of posts back, it was a social networking site related to books, Shelfari, that recently brought me back into the blogosphere. I’ll write some more about that (and social networks in general) in a bit, but for now I just want to talk about books themselves. Or, at least, books in the news. It was a busy week last week in book news.

This week, On the Media is dedicating the entire show to one of our favorite topics – books. From Oprah’s Book Club to the Google Library Project, the way we buy, search, read and even discuss books is changing. And so we begin with a look at some of the forces now tugging at the industry.

A new report from the National Endowment for the Arts reveals that Americans are reading less frequently and less proficiently. The report links the decline in voluntary reading among teens and young adults to poorer performance in school. It also raises questions about the role of reading in a world full of digital distractions.

  • And then, while I’m in the waiting room at the doctor’s office, I see the 26 November issue of Newsweek, with a picture of Jeff Bezos and the headline The Future of Reading.

Amazon’s Jeff Bezos already built a better bookstore. Now he believes he can improve upon one of humankind’s most divine creations: the book itself. (If you’ve shopped recently, you know what Bezos is talking about: the Kindle.)

Like someone’s trying to send me a message: READ MORE BOOKS!!!

I’m the first to admit that I don’t read nearly as much as I used to. And the subjects of my reading has changed quite a bit too. I used to have a steady diet of fiction, then a bit of a mix of fiction / non-fiction, and now an almost exclusive diet of non-fiction.

Looking back, it seems that my taste in reading is somewhat tied to my life at the time. My interest in military / political fiction was undoubtedly sparked by my service as a military officer. Though fictional, the stories in these books provided great insight into leadership, conduct of operations, etc.

As I moved into the “corporate” world, where there is a bit less (a lot less, actually) fiction that can be helpful in learning and growing, I turned to non-fiction business books. The books that appealed to me most were the ones that have a bit of narrative feel to them. I have a few of the “checklist” type books, but never really got much out of them.

And as I’ve gotten older – and as my kids have gotten older – I’ve developed a bit more of an interest in the nature of the world and our place in it. My elder son’s autism has also inspired a deep interest in how the human mind works, and what it is that makes each of us unique (or not).

My wife, on the other hand, reads a lot. I mean a whole bunch, putting me to shame. This is consistent, though, with the findings of the study mentioned in the Talk of the Nation piece, so I don’t feel too bad. (Read “Why women read more than men” on the TOTN page for this story for more details.)

Still, that’s no excuse. I know it’s not quite New Year’s, but I’ll go in for a resolution anyway: I resolve to read at least as much fiction as non-fiction. Just watch me on Shelfari if you want to see how I do. (And let me know if you’d like to join my friends list, I’m curious what you are reading, too.)